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Which is you preferred food delivery service

  • Grubhub

    Votes: 0 0.0%
  • Postmates

    Votes: 0 0.0%
  • Other

    Votes: 0 0.0%

  • Total voters
    2

Sardines

Well-Known Member
I have mentioned that I travel for work. It is typical for me to work 10-12 hour days every day on 12 day work assignments. So I usually just crawl back to my hotel room and order in. I get per diem regardless of what I spend on food, so most guys go cheap to pocket the money but I like to try food from all over and I refuse to eat trash just because I'm on the road. So I order what I hope will be good food, made fresh with fresh whole ingredients. I focus on chicken and shrimp and have a soft rule to never eat beef as a main consecutive days, and I typically exceed that goal, usually only eating beef as a main 2-3 times in 12 days. No fast food unless there is literally no other option or I'm forced into it as a group thing.

I started off using mainly DoorDash until I had one of the dumbest customer service experiences ever with them and swore to never use them again. I switched to Uber Eats and got the Uber One subscription. I've been happy with them but recently I got a free Dash Pass subscription so I started to comparison shop and found DoorDash is generally cheaper. So I've been ordering from them more often. But tonight I had another absolute garbage customer service experience with them and I think I am done with them for good. I've had to use Uber Eats customer service and they have been fantastic. More or less automatic refunds when I'm not happy. I'm usually happy. I don't complain often and am perfectly willing to just suffer through food that isn't as good as I hoped. But when the food is inedible I expect some sort of recourse. DoorDash spits in your face and tells you to GFYS when you have an issue.

What are your preferred food delivery services?
 
DoorDash currently has a 56% market share, so they have better access to restaurants. There was a local delivery app here that was, like, 3 dudes on bikes, that I used, but I think they shut down. I used to price shop between DD and UE, but I don't usually bother anymore.
 
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My first customer service experience with DoorDash was in Kansas City, Missouri. I ordered a jumbo pork burrito smothered in red sauce. The "Dasher" dropped the paper bag off without a word. I opened my door, grabbed the bag and set it on the bed. I opened it enough to see the packaging and decided to move it to the desk. When I picked up the bag I noticed a deep red stain on the bed linen. Before I could even process that the bottom of the bag let go and the big *** burrito in red sauce fell to the carpet and exploded. There was also a large red stain on the carpet in the hall. A little heads up from the delivery person could have saved all this from happening

My main concern was that I was new with the company that put me up in the hotel and I thought I might get hit with a large cleaning fee. I called DoorDash customer support and the person on the phone hit it out of the park, offered a full refund and gave me instructions to send the pictures in so that if there was an issue later I would have that in the file. So I was happy, the food that was all over the carpet got refunded and there was a path to me addressing any issues with the hotel. I submitted the pictures of the disaster that night. Two day later I got a response from DoorDash stating that because it had been more then 24hrs since the order they could NOT offer me a refund. So they took back the refund that I had been told I would get the same night of the order and the reason was because it took them more than 24hrs to respond to the info I provided within the same hour of delivery.
 
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My first customer service experience with DoorDash was in Kansas City, Missouri. I ordered a jumbo pork burrito smothered in red sauce. The "Dasher" dropped the paper bag off without a word. I opened my door, grabbed the bag and set it on the bed. I opened it enough to see the packaging and decided to move it to the desk. When I picked up the bag I noticed a deep red stain on the bed linen. Before I could even process that the bottom of the bag let go and the big *** burrito in red sauce fell to the carpet and exploded. There was also a large red stain on the carpet in the hall. A little heads up from the delivery person could have saved all this from happening

My main concern was that I was new with the company that put me up in the hotel and I thought I might get hit with a large cleaning fee. I called DoorDash customer support and the person on the phone hit it out of the park, offered a full refund and gave me instructions to send the pictures in so that if there was an issue later I would have that in the file. So I was happy, the food that was all over the carpet got refunded and there was a path to me addressing any issues with the hotel. I submitted the pictures of the disaster that night. Two day later I got a response from DoorDash stating that because it had been more then 24hrs since the order they could NOT offer me a refund. So they took back the refund that I had been told I would get the same night of the order and the reason was because it took them more than 24hrs to respond to the info I provided within the same hour of delivery.
Did you ask them to look at the time on your email?
 
Did you ask them to look at the time on your email?
Oh, I most certainly did. There was a lot of back and fourth. I explained that I had already been offered a refund from the phone conversation and that the pictures were primarily to document the damage that was done to the hotel room. They reiterated that because it was more than 24hrs there was absolutely no force in the Universe that could lead to me getting a refund. I responded that I was very confused as I had already been promised a refund the night of the delivery and that my email with the pictures was within the hour of the delivery. That the only reason it was more than 24hrs was because that's how long it took them to respond.

Their response was that since it was more than 24hrs a refund was impossible.
 
I have never used one
 
I have never used one
You're better for it. It makes the same food cost about 40%-60% more, and I might be underestimating. It often arrives soggy and cold. The drivers sometimes go on extensive side-quests. Sometimes the food gets delivered to your neighbor's house. Sometimes significant parts of the order are not there.

But in my situation, where I'm in a hotel, doing relatively physical labor for 10-12 hours for 12 days in a row and I want to drink a beer ASAP and order something good to eat. I'm not going to go somewhere to eat in because I have about 2.5 hours from when I get back to the room to when I need to go to sleep. I'm old and I wish I had graduated from this kind of physical work, but I'm a dumb *** and I haven't. I'm not going to go to a drive through because I refuse to eat fast food while I'm on the road. Too easy to just eat trash.

I really really enjoy being able to try local places while I'm on the road but I'm just not going to go to dine in. I'm sweaty and stinky by the end of my shift.
 
You're better for it. It makes the same food cost about 40%-60% more, and I might be underestimating. It often arrives soggy and cold. The drivers sometimes go on extensive side-quests. Sometimes the food gets delivered to your neighbor's house. Sometimes significant parts of the order are not there.

But in my situation, where I'm in a hotel, doing relatively physical labor for 10-12 hours for 12 days in a row and I want to drink a beer ASAP and order something good to eat. I'm not going to go somewhere to eat in because I have about 2.5 hours from when I get back to the room to when I need to go to sleep. I'm old and I wish I had graduated from this kind of physical work, but I'm a dumb *** and I haven't. I'm not going to go to a drive through because I refuse to eat fast food while I'm on the road. Too easy to just eat trash.

I really really enjoy being able to try local places while I'm on the road but I'm just not going to go to dine in. I'm sweaty and stinky by the end of my shift.
When I had to travel (I wasn't physical labor, but I would be away from home all week, sometimes longer), I got a $70/day allowance - this was in the early 2000's. Not a per diem, it was use it or lose it. I'd normally swing by somewhere and grab a bagel and coffee for breakfast, maybe go out to eat, maybe just grab something at my desk if there was somewhere close or a cafeteria, and then room service I would often do room service, although if I had friends in town (I spent a lot of time in Seattle, where I knew lots of people) I'd go to a nice place, probably going over my budget, but, whatever.
 
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