This also reminds me of a situation when I was in college. I was living with roommates in the Branbury. We had just moved in within about a month or so. They had absolutely terrible management. I was going to the office with a complaint about something that needed to be resolved that I now forget (it was a legitimate complaint). One of my roommates accompanied me as he had some complaints. I had expressed whatever my complaint was and then he also went in on a number of things, including how there was still no TV in our apartment as had been promised online. His complaint wasn't as big of an issue as mine was, and is really more of the spoiled annoying kind (and it was kind of embarrassing me and undermining the seriousness of my complaint), but there was someone's parent there who was listening to this and said to the employee "I think people should just be grateful," to which the employee said "Exactly! Exactly!"
From a superficial perspective, this scenario has a clear good guy and bad guy. He looks like a whiney, overprivileged 20-something (and he was) and the older woman represents some kind of life perspective. However, as stupid as his complaint was (and I wish I remembered what mine was), it was us who were there as customers paying them money based on what they presented as being the deal we were agreeing into and it was them not fulfilling their end of the deal when we had already paid the money they wanted in exchange for those services. The fact that there needs to be some level of gratitude on the party's part who is receiving money for services they are not providing is completely lost. This is backwards. The apartments advertising something included in a package to lure you to give them their money, then don't provide this, and suggest one should just be grateful. How about being grateful for the cash you receive when you're not even fulfilling the other end of the contract?
So yes, we're annoying. Yes, we're privileged. But never forget which direction the money is flowing in this relationship. Don't assume one is simply entitled to it. Sports are irrational. It's completely irrational that so many thousands of people can make a living off of this sport. It's crazy that people put this much money into it. But it's that same irrationality that keeps this enterprise going, and it's that same irrationality that is literally the hand that feeds.