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Poll: Americans will buy a more expensive flight to avoid United Airlines

According to a Morning Consult poll that surveyed a national sample of 1,976 American adults, 79 percent of respondents who had heard about United’s recent news said they would choose a different airline if that airline — the poll specifically used American Airlines as a stand-in — offered an identical flight for the same price.

Further, when presented with a hypothetical scenario in which the competing flight was both more expensive and longer, requiring a layover instead of a direct arrival, 44 percent of the respondents who had heard about United’s recent news would still choose the alternative flight rather than fly United.

https://www.vox.com/culture/2017/4/17/15326262/americans-avoiding-united-airlines-poll
 
Delta is already changing their policy.

"The company's customer service agents are now authorized to offer up to $2,000 for voluntary denied boardings. The previous normal limit had been only $800.

In some cases, compensation is now allowed to reach $9,950, though Delta has a number of rules — including authorization from superiors — before agents can go up that high. Until the bulletin took effect on Friday, the maximum payout had been capped at $1,350."

https://www.cnbc.com/2017/04/15/delta-says-it-will-pay-passengers-up-to-nearly-10000-to-leave-seats-on-overbooked-flights.html




They didn't have to take anybody off. The flight was fully booked but they wanted to get 2 pilots and 2 flight attendant to Louisville for the next day's flight. They could have gotten those employees there some other way. There is no federal policy preventing that.




Yes the policy is in the fine prints. But going forward other airlines are starting to change their policy to accomodate this. United might decide to sit on their hands and do nothing - we'll see. But if they do that they're dumb. Business is all about adapting yourself to the ever changing world around you. If United doesn't adapt but others do, they will fall behind.

I get that your business relates to growing potatoes and people have been doing that for hundreds of years and there has been no significant change. But the airline business needs to change to adapt to technology, to customers' lifestyles and preference, to competing with other competitors, it is an ever changing industry, unlike the farming industry that you're in.




Again, the incident has passed. I'm no longer talking about that. I'm talking about going forward what is the best policy so as not to let this sort of situation happen again. There are many other ways and other airlines are starting to implement that.

That's exactly what United did. That's exactly what Delta has always done. The only thing delta changed is that they will offer more money.
 
That's exactly what United did. That's exactly what Delta has always done. The only thing delta changed is that they will offer more money.

All I'm advocating is at least offer more money before you start dragging people off the plane.



And that's exactly what United has decided to do now:


United Airlines has updated its policy to no longer allow crew members to displace passengers who are already seated on a plane.

Under the new policy, which is meant to avoid future public relations fiascos like the one the world witnessed earlier this week, airline crews are required to check in at least an hour before a flight leaves. The purpose is to avoid having to find a seat for a crew member after all passengers have already boarded.

The policy change comes a few days after a passenger of an overbooked flight was violently forced out of a plane so a crew member could take his seat. Now-viral videos of the incident show a man, his nose bloody and his glasses nearly knocked off his face, being dragged by the arm across the aisle.

United spokeswoman Maggie Schmerin said in an email that the new policy is meant to ensure that such incidents will "never happen again".



https://www.stuff.co.nz/travel/news/91614534/heres-one-thing-united-will-do-differently-after-the-fiasco
 
Tell you what. If in 6 months United's amount of passengers have dropped by 30%, I'll send you $100. Now that's more than half less of 79%, which you apparently believe. You game? Or are you all talk?
 
Tell you what. If in 6 months United's amount of passengers have dropped by 30%, I'll send you $100. Now that's more than half less of 79%, which you apparently believe. You game? Or are you all talk?

How do you know United won't improve their policies between now and then?


Are you dense?
 
How do you know United won't improve their policies between now and then?


Are you dense?

They'll probably raise the amount of money gate agents are allowed to give out, and that'll be it. Purely a PR move that basically means nothing.

But fine, how about a week? A month? A day? Any time period of your choice. Nut up Nicky
 
They'll probably raise the amount of money gate agents are allowed to give out, and that'll be it. Purely a PR move that basically means nothing.

But fine, how about a week? A month? A day? Any time period of your choice. Nut up Nicky

You really are dense.


Of course a change in policy is going to improve people's perception of the company, and hopefully that will regain customers' trust. I never said the 79% will be there forever, it will change depending on policies.
 

HUGE change!

How often do you think this happens after everybody has boarded? Seriously, how often do you think it happens?

Now if you've read my posts, what did I have to say about them letting the people board first? Can you answer that?

Anything to say about how United should have gotten their pilots to their destination a different way? Or are you just not going to respond when you're proven wrong?
 
You really are dense.


Of course a change in policy is going to improve people's perception of the company, and hopefully that will regain customers' trust. I never said the 79% will be there forever, it will change depending on policies.

Which is why I offered you 30%. Less than half of 79%. Should I make it 20%? Maybe 15% he'll, I could make t 5% and you still wouldn't take the bet.
 
HUGE change!

How often do you think this happens after everybody has boarded? Seriously, how often do you think it happens?

Now if you've read my posts, what did I have to say about them letting the people board first? Can you answer that?

Anything to say about how United should have gotten their pilots to their destination a different way? Or are you just not going to respond when you're proven wrong?

That's just a start. United is reportedly 'overhauling its policies'.



Watch this space.
 
Which is why I offered you 30%. Less than half of 79%. Should I make it 20%? Maybe 15% he'll, I could make t 5% and you still wouldn't take the bet.

Why do you care so much about a stupid bet? I just want to see what changes they're gonna make to ensure these situations don't ever happen again.
 
Why do you care so much about a stupid bet? I just want to see what changes they're gonna make to ensure these situations don't ever happen again.

Question: If you're offering a service, should people have to follow the rules that you entail to give them that service? At what point do they not need to listen to authorities?
 
Question: If you're offering a service, should people have to follow the rules that you entail to give them that service? At what point do they not need to listen to authorities?

To me it depends if the rules make sense or not. If they don't make sense then the rules need to be re-evaluated, re-considered and changed.



If you don't believe me just ask United, that's what they're doing right now.
 
To me it depends if the rules make sense or not. If they don't make sense then the rules need to be re-evaluated, re-considered and changed.



If you don't believe me just ask United, that's what they're doing right now.

Well using this logic, I won't be paying my taxes.
 
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