Kicky, so sorry to hear about your loss, as well as the lack of sensitivity by the organization in the wake of said loss. You've been one of my favorite posters since before I could drive, and you and your family deserve much better than this.
I've spent the majority of the last five years working within the LHM Company. Things like this have been happening more and more often within the company in that time. I know this is nothing new to anybody, but the state of the company and the affect on consumer satisfaction since Greg's takeover have been astronomical. Say what you will about Larry: used car salesman, nickel and dime, penny pincher, money hungry, etc., but the man truly believed in loyalty and new when to sacrifice a few dollars here and there for the good of the Guest. Unfortunately, that is not a sentiment that Greg inherited. I have met the guy on a handful of occasions. He can be a cool guy, he'll put on his happy face, he'll pretend to listen, but he went down the opposite path of dad. The very reason that I left the company was due to the message he delivered through one of his company Presidents in a staff meeting earlier this year. We were told that we needed to manage our teams in a way that would speed up the process of getting customers in and out the door, and that if we had to sacrifice Guest Service to do so, then so be it. On my way out, a situation arose where my life became threatened by another member of the company, someone who had become a drone of where the company was headed, that had bought into the idea of dollar signs at the cost of the happiness of the Guest. Instead of pursuing the proper legal process or offering to address the situation, they paid me a month's salary to leave then instead of my original finish date, in an attempt to protect my "personal safety". This individual frequently stalked my residence, and was later admitted into a mental institution. Ten days later, this person was released. This individual is still a member of senior management within the company. That was my white flag moment, the moment when I decided I could no longer put up with the profit hungry direction that the company was headed, and the moment when I washed my hands of any sense of loyalty and emotional connection to the company that I had accumulated over the last five years.
These actions, what they've put you and your family through, do not surprise me at all. That, however, does not make them any less wrong or immoral, and it needs to be addressed. I truly hope that you follow through with anybody that has offered to help you raise awareness of the way you were treated (LJ), because people truly deserve to know. I have recently been in contact with some old LHM executives that have experienced similar dealings with the company and have compiled some stories that we're working on getting out there.
I will, forever and always, love this team, but under Greg's regime, it has really faltered my faith in the direction that HE sees us going. I have all the trust in the world in what DL and Quin are doing, and I believe they're doing it for the right reasons, I just hope that Greg keeps his sticky fingers out of the cookie jar and just sits back, enjoying his money, while people more qualified run the team.
