The current #1 in the MSN customer Service Hall of Shame. Is it all people just trying to get credits for things they should be paying for? Here are some examples:
https://moneycentral.msn.com/commun...oter=Show&linktarget=_parent&pagestyle=money1
I have no loyalty to any cell phone company. I've ported my number into and out of all the major companies more times than I could count.
Like Conan said, he's not the guy that wants the latest and greatest phone. Well, I AM that guy. So I have tried them all, several times. And like pretty much everyone else that has tried them all, I can tell you Sprint has by far the worst customer service I have ever experienced, with any company, in any field.
Their prices are great, their product (the actual cell service) is not bad, and right now they have the best phone lineup too. But, their reps break promises left and right with no accountability, they have no problem hanging up on you, if you get transferred there is a good chance you are getting disconnected, the incredible amount of time spent on hold is frustrating, the reps have no idea about anything and often sound like parrots reading the Sprint website verbatum when you ask them a question that the website doesn't adequately explain, and it goes on and on.
I can't imagine anyone actually liking Sprint's customer service. Sprint themselves admits it's horrible and says they are trying to fix it (they even had an ad campaign where the CEO was giving out an email address to get to his office and bypass it altogether, which turned out to just be more of the same but over email instead).
All I can tell you is, if you think Sprint's customer service is great, wait til you finally leave Sprint someday and try anyone else. You'll woner why you put up with it for so long and kick yourself for not knowing what you were missing.
And to Hearsky, I'd put my PC's against your Macs anyday. Your work may have the supposed latest and greatest, but if they aren't working properly then someone obviously screwed something up. And even better is that in 2 or 3 years, when those systems aren't the latest and greatest anymore, you can upgrade the hardware in them and make them the latest and greatest again. Keep in mind though, most companies install all kinds of stuff and configure the computers in a certain way and it usually hurts the performance. They don't want the end users doing certain things, so they have to lock out certain features and load it up will all kinds of bloatware. They also have to configure it to be remotely configured and updated, get most of it's settings and data from a remote server, and even run apps off a remote server on a network with hundreds of other users. In almost all cases, if you take a corporate computer and give an average joe an identical model (that hasn't been configured for corporate use) the average joe's will have a way better performance.
Speaking of working properly, what do you do when you go to a friend's house and they have something you want to put on your iPod/iPhone? Do you hope they have the 3rd party app (iTunes) installed so you can communicate with it? I prefer to just pop mine in and every computer (PC, Linux, and Mac) sees it as a flash drive and I can transfer whatever I want to it. No need to have anything special installed.
Someday all the Apple fans will wake up and realize they have been getting taken to the cleaners all this time. Freedom to use your device however you want is better than the locked down, walled garden that Apple restricts their users too.